Returns & Exchanges
At JRS Industrial Supplies, we stand by the quality of our equipment and offer a hassle-free 30-day return policy for unused items in their original packaging. We are committed to ensuring your facility has the right tools for the job with minimal downtime.
Initiate Your Request
Contact our customer support team or log into your account portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Prepare the Package
Securely pack the industrial items in their original manufacturer packaging, ensuring all manuals, components, and the RMA form are included inside the box.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our warehouse team inspects the returned goods for quality compliance, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing